I did not get a phone call however I got a detailed email.
I will not get the bike back for the weekend. I got an apology and an explanation that parts are on order to replace whatever is missing. They will also be doing an inspection before it gets back to me. I should have it back on Tuesday. I will be missing some ideal riding weather this weekend however brakes on a motorcycle are important.
I have botched things in dealing with clients, not anything as serious as what happened with my motorcycle. Everyone screws up sometime. When I have discovered something I did wrong I have phoned to tell the person and tried to fix it right away, even if that means working outside of office hours and going to see the client in person to admit the mistake. People make mistakes, it is what you do to try to fix them. My big issue that no one picked up the phone to call me instead of hiding behind email. I would have had a lot more respect if someone had called, said they made a mistake, and will do what they can to make it right.