Friday December 9, 2022 my dishwasher was delivered. I was out of town and had someone waiting at my place for the delivery. This is the second time that they delivered a stainless steel one when I ordered a black one. I had it sent back. I phoned the store and left a message on a voicemail.
Saturday I get a call from the store. The guy apologized. I said you did not have the decency to phone be back on the day the screw up occurred. I was fine until the last mistake because I realize that mistakes happen. This time I said with the latest incident that maybe the reason is that they do not care, are incompetent, or the actions are deliberate. If it is not right the next time they should owe me a dishwasher for free. Additionally I said this is in no way funny and I was out of town, which I was, and I cannot keep trying to arrange for someone to babysit my place for a dishwasher delivery.
I was told I will have it December 16 and it will be right. It should have been right the first time.
Customer service is not what it used to be, that's for sure.ReplyDelete
There is something up with dishwashers. My daughter ordered a high end 2-drawer dishwasher in August. It came in the first of October. We were there at Thanksgiving and used both drawers for the dishes. The bottom drawer did not work. A tech came out Black Friday and confirmed it did not work and there was no fix. A replacement dishwasher will be in sometime in January.ReplyDelete
Good for you. Give 'em hell...they deserve it. Everyone in business these days seems to be a nincompoop. My two cents.ReplyDelete
I wash mine by hand (Hahaha)ReplyDelete
Michael's comment made me laugh. It does seem as though customer service is at an all-time low these days and nobody seems to care.ReplyDelete